Austin Regional Clinic

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Austin Regional Clinic

Austin Regional Clinic

Arathi Shah

Arathi A. Shah, MD, FAAP


ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

  1. Rate how easy it was to make your appointment.
  2. Rate the helpfulness of the front-desk staff.
  3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  4. Did the doctor or NP/PA provide you with the care your expected?/li>
  5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  7. If you would like to be contacted about your visit today, please provide your phone number.

Why don't all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Why can I only see comments from the last 90 days?

ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

How is patient information protected?

Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

Dr. Arathi Shah's last day at ARC was Wednesday, April 6, 2022. Please see below for physicians she recommends to patients wanting to establish care at ARC. Read letter. ARC Kyle Plum Creek
📞 512-295-1333📞 512-295-1333

More Info

As a child thinking about my future, serving humanity through the healing arts of medicine is what fascinated me the most. Children have always captured my heart with their sheer innocence, joy of living, resilience, and their ability to place unwavering trust in their caregivers. I am absolutely passionate about working with children and building meaningful relationships with them and their families, by sharing quality healthcare practices and partnering with them on their path toward healthy lifestyle goals. Interacting with children from newborns through the years as they evolve into amazing young adults is what is most gratifying!

Please see below for physicians she recommends to patients wanting to establish care at ARC. 

Personal Summary

Dr. Shah grew up in Gujarat, India, and finished her medical education in America. She loves spending time with family and friends, traveling and exploring places with her equally-curious young son and husband. Dr. Shah also enjoys “living out my passion of dancing (Bollywood, Indian Classical), which helps my physical and mental rejuvenation.” Having lived in San Antonio prior to moving to Austin, Dr. Shah loves the downtown Riverwalk there, but is looking forward to exploring Austin, especially Lake Travis.

Services Offered

Professional Positions and Honors

Dr. Shah holds these memberships and honors:
  • Fellow, American Academy of Pediatrics
  • Member, Travis County Medical Society
  • Executive Committee Member, Texas Indo-American Physicians Society- Southwest Chapter
  • Lifetime Member, American Association of Physicians of Indian Origin
  • Member, Texas Pediatric Society - Childhood Obesity, Infectious Disease & CATCH Committees
  • Texas Medical Association, Membership Committee and Be Wise-Immunize Physician Advisory Panel.

Recommended Resources

Joined ARC



BS in Science, Gujarat University, Gujarat, India, 1997
Masters in Health Services Administration, University of Central Florida, Orlando, FL, 2005

Medical School

Bachelor of Medicine & Bachelor of Surgery, BJ Medical College Gujarat, Gujarat University, India, 2003

Residency / Internship

SUNY Downstate Medical Center, Kings County Hospital, Brooklyn, NY, 2008


Board Certified in Pediatrics

Comments or Questions?