Leadership Blog
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Leveling disparities for some improves health care for all

Disparities in healthcare access affect everyone. See how ARC Population Health actively works to level disparities in the latest ARC Leadership Blog.

treating diabetic retinopathy

Helping to prevent the preventable

The leading cause of blindness in this country, diabetic retinopathy can affect anyone diagnosed with Type 1 or Type 2 diabetes. While highly treatable if caught early, data suggest fewer than half of people living with diabetes have annual eye screenings. ARC tackled this problem head on, with great outcomes for their patients.

Austin Regional Clinic doctor looking at test results with a patient

Using values-based communications to improve patient response

Engaging patients in their health and improving health outcomes is a continuous goal of ARC Population Health. By better understanding how patients prefer to receive guidance – instead of just using a traditional, one-size-fits-all approach – we can recognize and align with what resonates with patients and motivate them to make decisions that could ultimately lead to living longer with a better quality of life.

doctor providing value based care for a mom and daughter

How employers, health care purchasers, and providers can improve value-based care delivery

Employers and other healthcare purchasers and America’s leading medical groups are collaborating to find solutions to fix the fragmented US healthcare delivery system. Employers are the largest purchasers of health care outside of the federal government and depend on networks of medical systems to provide care, but the two groups rarely communicate with each other about how to provide high-value low-cost care to employees. The challenges with the current system, exacerbated by the COVID-19 pandemic, have had detrimental effects on patient care and highlighted the fact that the fee-for-service model does not align the needs of the providers with the needs of the employers/employees. There are opportunities for health system transformation when stakeholders—like purchasers and providers—share a common goal and come together to realize it.

Man using his cell phone for a telehealth doctor appointment

Audio-only doctor visits during pandemic intrinsic to quality care for seniors

Telehealth has literally been a lifesaver during the pandemic. Restrictions on the use of and payment for telemedicine visits have been relaxed to help patients access their doctors while at home. However, the regulatory changes left out an audio-only option, important especially for seniors. Read ARC’s blog by ARC Founding CEO Dr. Norman Chenven.

People discussing analytics

How predictive analytics work – and why they help

Predictive analytics is being used today to provide better care and it has groundbreaking potential to enhance healthcare delivery. Without the physician-patient bond, the data that drive predictive analytics cannot be accumulated and the benefits cannot be realized.

Austin Regional Clinic Doctor looking at a computer with a nurse

To Fight Burnout, Empower Nurses

Twenty-five years ago, when I entered medical school clinical notes were written in paper charts that were filed numerically on shelves. We didn’t have EMR and burnout wasn’t on the radar.

ARC Population Health customer service

When It Comes to Population Health, the Answer is Motivation

It was no great leap for Austin Regional Clinic to embrace the concept of population health, an approach that aims to improve the health of groups of people, particularly, those with more medically complex conditions. Our medical group was founded on those principles back in 1980 when no one ever heard of the term. Over time, we became very good at population health and now we are often asked to present our ‘best practices’.

Mom and daughter on the computer using the Austin Regional Clinic Website

Portal To Success: Optimizing Tech to Increase Patient Access

Build it and they will come. That may have worked in a Hollywood movie but when it comes to patient portals, building it doesn’t mean patients are using it. A recent survey shows 90% of healthcare organizations offer patient portals, great progress, yet just 30% of patients actively use those portals.

Woman Drinking coffee while using the computer to book an appointment

Empathy Improves Patient Experience – At All Points

Patient experience has never received as much attention in health care as it does today. In a world where individuals are empowered with information – from review sites to social media networks – and a vast number of choices – primary care, urgent care, telemedicine, virtual visits, even house calls – it’s no wonder we pay close attention and invest big bucks to improve patient experience.

Austin Regional Clinic nurse sing a patient

CMS Risks ACO Success by Forcing Move to ‘Second Track’

Like many accountable care organizations, Austin Regional Clinic is building a record of success on the Medicare Shared Savings Program’s (MSSP) so-called “Track One”. Now looming, however is an automatic transfer of ARC to the MSSP’s riskier “track two” after years of hard work implementing our value-based, population health treatment model.

Stop Fighting Reality – It’s Not Just Millennials

Another study reiterates what we already know: in droves, millennials are venturing away from the traditional model of securing a primary care provider and accessing healthcare “as usual.”

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Road to Risk: Teaming Up to Hurdle Medicare Challenges in Our Community

With more than a decade of experience in creating and evolving a patient-centered medical home model, Austin Regional Clinic (ARC) knows very well about using data to proactively care for "fragile", more medically complex patients.

Road to Risk: 6 Rules For Population Health Success

Like every other U.S. healthcare provider, we are facing up to the challenge of keeping a lid on costs for our organization and our patients. If you want to succeed in this healthcare environment, population health is no longer a question of “if”, but “when”.

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CFO Viewpoint: The Quandary of Cost Transparency

What’s the cost of the procedure? A common (and, frankly, reasonable) question from patients contemplating a surgery. “It depends” is the honest and accurate answer — yet frustrating to provider and patient.

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Physician Viewpoint: We Can’t Ignore Patient Feedback

These days, customer reviews tend to be guideposts for potential customers. As physicians, we recognize this – and routinely take advantage of it in our personal lives.

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Physician Viewpoint: Decade Later, EMRs Enhance, Frustrate

Pros, cons, “lessons learned” and much-needed changes to electronic medical records (EMRs) are explored by Austin Regional Clinic’s Patti Parker and Dr. Manish Naik.

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CFO Viewpoint: Caring for Patients All the Way (Bills Included)

Within doctors’ examination rooms, operating rooms and waiting rooms, clinicians and other staff know the importance of empathy. Caring for patients and loved ones extends beyond one’s medical skills. It also requires a good heart.

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Physician Viewpoint: 3 Levers to Improve Delivery System…Or Risk Failure

The last few months have been an anxious time. Daily, elected officials face angry constituents fearful of losing their coverage. What is clear is that voters want affordable, convenient, technologically enabled, high-quality medical care.

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Physician Viewpoint: Physician, Heal Thyself (with Help)

Doctors see firsthand the toll that today’s increasingly stressful society takes on patients: Engineers, office managers, teachers, you name it. Work demands have increased, as has multitasking. Demands outside the workplace add additional stress...

Physician Viewpoint: Acute Care Telemedicine - Catching Up to Modern Life

Patients have questions, too. Will their insurance cover an urgent care telemedicine visit? Is shared data secure? Will internet connections work well? What’s the risk of miscommunication leading to misdiagnosis?

Physician Viewpoint: Obamacare, Trumpcare…Changes Needed

The first-time failure to garner enough congressional support to erase and replace the Affordable Care Act (ACA), known also as Obamacare, leads to the next, logical question: where do we go from here?