Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients ARC Cedar Park Building C Ages seen: 18 - 99 Joined ARC: 2021
When she is not working, Dr. Gaca loves spending time with friends, family, and her cat. Live music is her favorite pastime, and she has traveled all over the country for different live music events. Dr. Gaca also enjoys walks on the trail by her home, yoga to stay active, and unwinding with TV, movies, and books. Her favorite area spot is Kerbey Lane Café - “It was one of my favorite places to eat during my college days at UT,” she says, “and still is!”
I was drawn to Internal Medicine while in medical school, as it appealed to my broad interests with its vast subject matter and wide scope of practice. I enjoy providing comprehensive medical care and treating the entire patient as a whole. I believe in practicing compassion, empathy, and open-mindedness with my patients, and always put my patients first and make decisions that are in their best interest. I believe open communication, tolerance, and trust are essential to the doctor-patient relationship. I want my patients to be actively involved in their medical care so they feel empowered to continue making healthy life choices when they leave my clinic.
You can schedule an office visit to discuss mental health concerns, medication refills, and follow-up care. Your primary care team may utilize screening tools during office visits to identify potential mental health concerns, enabling them to provide appropriate resources and/or treatment options.
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An annual wellness exam helps you touch base with your ARC doctor, address health issues, and talk about preventative measures for you.
Chronic healthcare management includes care for patients with high blood pressure, diabetes, high cholesterol, and other chronic health conditions.
Austin Regional Clinic offers annual diabetic retinopathy screenings to our patients with diabetes. Screening is easy, takes less than five minutes to complete, and does not require any pupil dilatation or eye protection.
A flu vaccine can help prevent flu-related visits to the doctor each year. CDC recommends everyone 6 months and older get vaccinated every flu season.
Immunizations help provide immunity to children and adults before they are exposed to potentially harmful diseases like hepatitis B, measles, mumps, polio, and more.
Mammograms play a key role in early breast cancer detection and can help decrease breast cancer deaths. Often, a mammogram can detect cancer, noncancerous or benign tumors, and cysts before they can be felt.
A Medicare Wellness visit a benefit provided to patients with a Medicare insurance plan. It is conducted by a dedicated Medical Wellness Provider at ARC, where you can expect a review of your health that includes vaccinations, cancer screenings, and more.
The ARC Population Health is a program that provides a patient-centered model of health care through an organized system of communication and a proactive approach to care. This department within Austin Regional Clinic uses several approaches to accomplish the goal of improved care coordination.
Preventative health care services focus on preventing diseases and conditions caused by environmental factors, genetic predisposition, disease agents, and lifestyle choices.
ARC offers telemedicine visits for primary and specialty care. Doctors can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
512-259-3467 Fax: 512-406-7303
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
Dr Gaca listens to me, acknowledging my concerns and recommending the best plan for me. I truly appreciate that!
The doctor was great.
I have visited doctor Gaca because it is said on the website that she is qualified to see patients for adult mental health concerns. During the visit, however, she was genuinely unconcerned, unhelpful and gave me an impression that I should not have visited since my concern was not serious enough. It seemed to me that she rushed the meeting. In addition, she did not provide any helpful advice and at the end, she said she would get me a list of therapists to talk to. However, after leaving, despite my assumption that she intended to return, only the nurse came back without the aforementioned list the doctor left to get. It took me a lot of courage, time, and talking to my family to sign up for an appointment. After the appointment, I felt embarrassed for coming, and was feeling worse than before the meeting. I hope that in the future it could be clarified on the website whether the doctor is qualified/interested in meeting patients for mental health.
Everyone was helpful and I didn’t have to wait forever.
Dr Gaca was listening carefully and was eager to help me. I appreciated her patience and concern.
Dr Gaca is always excellent in everything she does regarding me. She is very thorough, knowledgeable and caring. These are all the qualities you could ask for in a physician. I am very impressed.
ARC is pleased to announce that Victoria K. Gaca, MD, Internal Medicine, has joined the team at ARC Cedar Park. Dr. Gaca says tell your doctor what supplements you take. Find out why!
August 25, 2021 1 min read
Dr. Gaca is currently accepting new patients.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)